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Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for

This website is run by the Suffolk Coast and Heaths Area of Outstanding Natural Beauty team, hosted by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

As our host authority, Suffolk County Council maintain content guidelines to help website editors improve accessibility on websites. We use these guidelines to help us manage this website.

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment. This includes how to:

  • make text larger
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website aren’t fully accessible, for example some:

  • images contain text which you may not be able to read
  • links don’t make sense on their own
  • PDF documents aren’t fully accessible to screen readers
  • videos don’t have captions or audio description
  • interactive tools are difficult to navigate using just a keyboard

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

You can call Suffolk County Council on 0345 606 6067 if you need to talk to us using an interpreter. Find out more about Suffolk County Council’s interpreting and translating services.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by emailing  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Suffolk County Council provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Visits in person to the AONB office are by appointment. We may offer an alternative meeting point using one of Suffolk County Council’s offices which have audio induction loops, or if you contact Suffolk County Council before your visit they can arrange a British Sign Language (BSL) interpreter.

Find out more about Suffolk County Council’s interpreting and translation services, including how to contact them to make a request.

Technical information about this website’s accessibility

The Suffolk Coast and Heaths Area of Outstanding Natural Beauty team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Where there are non-compliances we aim to resolve these by January 2021.

Disproportionate burden

As out host authority, Suffolk County Council have published a disproportionate burden assessment. In respect of this website, the statement explains that:

  • we’re carrying out basic checks of our websites, as paying for detailed checks would be a disproportionate burden on our organisation

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on

This statement was updated on 16 September 2020.

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